Assistant Manager Client Servicing (Digital)

About the job

The ideal candidate will create and maintain a strong relationship with our clients to ensure their online presence is optimal. They will oversee a team of social media executives and also work cohesively with other departments. The candidate will take ownership of the clients’ brands and have a sound knowledge of social media management. 

Responsibilities

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of social media executives and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Research target audience and discover current digital marketing trends
• Create social media campaign ideas 
• Client Presentations
• Keep records and documentation of client interactions

Qualifications

• 2+ years’ experience in a similar capacity
• Social media management experience is a must
• Excellent communication skills and the ability to anticipate the needs of customers
• Superior organizational and time management skills
• Proven experience in a leadership role is required
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience