Assistant Manager Client Servicing (Digital)

Assistant Manager Client Servicing (Digital)

About the job

The ideal candidate will create and maintain a strong relationship with our clients to ensure their online presence is optimal. They will oversee a team of social media executives and also work cohesively with other departments. The candidate will take ownership of the clients’ brands and have a sound knowledge of social media management. 


  • Interact with clients and build relationships with them while ensuring their needs are being met
  • Oversee a team of social media executives and ensure they are providing an exceptional client experience
  • Mastermind creative ways to deliver an exceptional client experience
  • Resolve complex client problems or disputes in a professional manner
  • Coach and support team members to help them meet departmental goals
  • Research target audience and discover current digital marketing trends
  • Create social media campaign ideas 
  • Client Presentations
  • Keep records and documentation of client interactions


  • 2+ years’ experience in a similar capacity
  • Social media management experience is a must
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Superior organizational and time management skills
  • Proven experience in a leadership role is required
  • Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience


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