
Assistant Manager Client Servicing (Digital)
About the job
The ideal candidate will create and maintain a strong relationship with our clients to ensure their online presence is optimal. They will oversee a team of social media executives and also work cohesively with other departments. The candidate will take ownership of the clients’ brands and have a sound knowledge of social media management.
Responsibilities
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of social media executives and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Research target audience and discover current digital marketing trends
- Create social media campaign ideas
- Client Presentations
- Keep records and documentation of client interactions
Qualifications
- 2+ years’ experience in a similar capacity
- Social media management experience is a must
- Excellent communication skills and the ability to anticipate the needs of customers
- Superior organizational and time management skills
- Proven experience in a leadership role is required
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
Apply via
careers@sevenmediagroup.com